Privacy Policy

Welcome to the Alkemio Lab Websites platform. By using our Websites, you agree to comply with and limit yourself by our Privacy and Security Policy presented herein, as well as our Terms and Conditions of use. Please read carefully the terms listed below and if you do not agree with them, you should not use any of our Websites.

The terms “Alkemio”, “Alkemio Lab”, “” and all electronic addresses derived from the domain name:, as well as the words “we” or “our”, refer to Melinor S.R.L., the legal name of the owner of the Alke Labmio brand, its Websites and applications. The term “you” refers to the user or visitor to our Websites.

Acceptance of the agreement.

You agree to the terms and conditions described in this Privacy Agreement (“Agreement”) regarding our Websites (“Sites”). This Agreement may be modified at any time by us without your notification. The most up-to-date version of the Agreement will be posted on this platform, so you should review this Agreement before using the Sites.

In the event of not being (the user) in accordance with the terms and conditions of use, you are asked to refrain from using this Website and its related products.

Collecting and using information

Alkemio Lab, through its Websites, may request personal information (where required, you will be informed).

Alkemio Lab’s privacy and security policy applies to the collection and use of the information you provide to us through our Website, such information will only be used by Alkemio Lab in fulfilling its purposes.

Alkemio Lab uses automated systems for the detection and prevention of computer attacks, minimizing the possibility of damage or alterations in the information available on the Website. They allow us to generate reports and logs of improper access to our systems. They allow us to generate reports and logs of improper access to our systems.

The information will be used for the purpose for which it was requested. The legal basis for the processing of your data is based on the consent granted when completing any of the forms on our products and, in the case of payment services, for the existing contractual linkage. Alkemio Lab respects its right to privacy, and will not provide third parties with the personal information of its users, without their consent, unless required by the current laws of the Republic of Costa Rica and/or International Treaties.

Cookies Policy

A “cookie” is a file that is downloaded to your computer when you access the web pages. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way in which they use their equipment, they can be used to recognize the user.

The “cookies” we use are only associated with an anonymous user and his/her computer and do not provide references that allow to infer personal data of the user. We use Google analytics (and your “cookies”) for the traffic analysis of our Website.

The user can use the settings of his/her browser to disable the use of “cookies”. If disabled, it may continue to browse our Website but may experience some access restrictions and functionality limitations.


The transfer of personal data and the integrity of the Website is protected using 2048-bit Secure Sockets Layer (SSL) encryption technology as a secure channel for transactions you perform.

Our certifying authority is Sectigo RSA Domain Validation Secure Server CA and the domain for which the digital certificate was issued is:

Since no system can guarantee complete security, it is about maintaining the information that the user provides or accesses in the most secure way within reach, including its physical security at the server location where the information is stored.

Data Protection

Web transactional systems are hosted on computers protected by firewall systems (fire cuts) and ingress procedures, so there is protection against hacker access. On the other hand, the systems have authentication mechanisms that ensure that the information will not be accessible by other unauthorized users.

In addition, Alkemio Lab has additional services and mechanisms of responses that can be contracted by the user to ensure the continuity of the data.

Data Update

The review and updating of the data you provide to us through the Website will be periodically carried out.

Policy Update

Alkemio Lab’s Privacy and Security Policy was updated on January 02, 2021. They may be amended from time to time, in such case the modified Policy will be communicated on the Website.

Contact us

Alkemio Lab is committed to protecting the data you provide to us. If you have any questions, comments or concerns about our Privacy and Security Policy or our Terms and Conditions, please contact us via email

Last updated: January 2021.